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Why won't my garage door close?

Garage door won't close? Start with the sensors

Nine times out of ten this is the safety sensors — the two small eyes about six inches off the floor on either side of the opening. If anything blocks the beam, or the two are no longer pointing at each other, the opener refuses to close and usually blinks its light or clicks. It is the most common garage door fault there is, and it is often something you can fix yourself in two minutes without paying anyone.

Before you go further

If the door closes but bounces straight back up, do not disable the sensors to force it shut. That reversal is the only thing standing between a closing door and whatever is underneath it — including a child or a pet.

Work through it in order

How to narrow it down

Cheapest and safest first. The ones marked you can do this genuinely need no tools and no technician.

  1. 1

    Look for something in the beam

    A bin, a bike wheel, a coiled hose, a leaf pile. The beam is only a few inches off the floor and almost invisible, so anything low near the opening will stop it. Move everything clear of both sides and try again.

    You can do this yourself

  2. 2

    Check the two sensor lights

    Each sensor has a small LED. Most brands use one steady green and one steady amber. If either is off, flickering, or the colours differ from usual, the pair are not seeing each other.

    You can do this yourself

  3. 3

    Wipe the lenses

    Dust and cobwebs are enough to break the beam, and in Arizona that happens fast. A dry cloth on both lenses fixes a surprising number of these.

    You can do this yourself

  4. 4

    Nudge one sensor gently

    A knock from a car door or a bike is enough to knock one out of alignment. Move one very slightly until both lights go steady. If they will not hold steady, the bracket is loose or the sensor has failed.

    You can do this yourself

  5. 5

    Look at the track for an obstruction

    If the sensors are fine, something may be physically stopping the door — a bent track, a broken roller, or debris in the channel. Do not force the door past it.

  6. 6

    Check the close-force setting

    Openers have a force adjustment that drifts over time, and a door that has become stiff will trip it. This one is worth leaving alone — set too high, the safety reverse stops protecting anyone standing underneath.

Still not right? We'll tell you what it is on the phone.

Describe what the door is doing — we usually know from the description alone. No service fee to come out, and the price is agreed before any work starts.

Also asked

Questions that come with this one

Why does my opener light blink when I try to close it?
A blinking opener light is the standard way most brands report a sensor fault. The number of blinks is a code, but in practice it nearly always means the two sensors are not seeing each other.
The door closes if I hold the wall button down. Is that a fix?
No — that is the deliberate override for exactly this fault, and holding the button makes you responsible for watching the opening. It confirms the sensors are the problem rather than solving it.
Can I just disconnect the sensors?
You can, and you should not. They are a federal safety requirement on every opener sold since 1993, and they are what stops the door closing on a person. Bypassing them is also likely to void your homeowner's insurance if the door injures someone.
How long does a sensor repair take?
Usually well under an hour. Realignment is quick, and a failed sensor is a straightforward swap.

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